Vikas ChandraBusiness Development Manager - India
Tell us about a time when you went above and beyond for a MSI customer.
There are few instances where I worked beyond for my customer, some instances I can’t forget in my life, like there was a time when my wife was going to deliver my first baby, doctors told me this can happen anytime within 2-3 day, at the same moment I got a call from my customer for a machine breakdown and customer was running with a very huge back log orders, I was in a big dilemma as I don’t want to miss this moment with my family and at the same time I do understand customer pressure to fulfill market demand, they were running with 24 hrs production and even a 1 hr loss was hard for them. Finally with my wife’s permission I decided to help customer in this situation and travel to customer site to fix the issue. My bad luck as the day i travelled my wife got labor pain, the moment I was working on machine breakdown, my wife was there in hospital with a labor pain, I can’t explain how it was difficult to work on the machine as my mind was divided in two half’s and was difficult to focus, finally a happy ending, the machine was fixed up and running and there at hospital my baby was delivered and both were fine. Customer whole heartily appreciated and was very happy with the level of support they receive from MSI.
What makes you feel most fulfilled in your work at MSI.
Working at MSI is always motivated and a feel good factor. I never had a feeling that I am working for someone else, it feels like I am working for myself in my own company, a sense of ownership always drives me to work efficiently & diligently and this is only possible because of a great team working together and an outstanding support from our team leaders. I never had a fear of falling down as I know there is always my team and leaders standing behind to hold me and bring me up again, this is the best part of my energy to work at MSI which fuels a confidence in my job.
Why do you feel passionate about your work?
I always enjoy working on machines and exploring the new challenges, interacting with customers and understanding their needs provides me an opportunity to face new challenges and having them fulfilled with a right solution for our customers makes me feel more than happy and that makes my day
How does your work improve MSI or Benefit our customers?
I always pay attention to customer needs and timeline requirements, customer feel comfortable in getting quick responses and timely solutions, customers prefer MSI as they know they are in the right hands.